Installing a replacement bezel insert

In the event that the bezel insert on your Tugela becomes damaged beyond practical use, we do sell replacement bezels that you can easily install yourself. Here are a few tips on how to install a new bezel insert and get it perfect first time: Use a knife to get under...

Shipping

We use DHL for shipping larger more expensive items such as watches. Assuming the product is in stock, we’ll generally package the and send it the following day you order. DHL deliveries require signature on arrival. Shipping usually takes between 2-3 working...

Taxes and import duties

Orders from Draken Watches will ship from New Zealand. If you are outside of New Zealand, you may have to pay import taxes and duty fees. You will not have to pay VAT though, so we will not add it at checkout. If you are in New Zealand, You will have to pay VAT on...

Currency

Although we are based in New Zealand, we deal in US Dollars. All items listed on the Shop page are in US Dollars This because many of our suppliers require payment in USD. It also makes things easier for customers from our biggest market – the United States. If...

Pre-orders

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Returns

We want you to be able to buy with confidence and be completely happy with your purchase. If you receive your order and are not satisfied for any reason we will gladly accept it as a return within 7 days of delivery, providing: You can provide proof of purchase. The...